Charter Communications.

Yes, yes indeed Charter does suck a big fat one!

I worked for the company for 3 years in many different department, and can vouch from experience no one in the call centers get communicated the same information.

The service sucks, and 75% of the market is on a constant intermittent connection binge.

We are scripted and FAIL Quality assurance if we don't sell you something. The goal IS to sell you something, sometimes we put you on promotions for 6 months only to let your bill jump $85 when the promotion runs out.

I've worked for the company for 3 years (not anymore) and am proud to say it. I came home with a guilt complex every day thinking about how many customers I lied and cheated just because the company told me to, and how many other employees do the same.

Did you know that they fire you if you refuse to badger customers into buying more services? The fire people for not making a certain amount of sales per day? Agreed that this is a company that needs to make money, but isn't that what the SALES department is for? Forgive me, but if I had to call in to complain about terrible service day in and day out I would not want to get harassed every time, and every person I talk to!

This is Charter Communications every day they come up with a new scheme for the representatives to use to try to swindle customers out of their money, every day they raise price of service without customers knowing.